Loading

Matching rule stuck in 'Activating' state

Julkaisupäivä: Dec 8, 2023
Kuvaus

My Matching Rule is stuck in "Activating" status for a few hours now.


Salesforce Classic
  1. Click Setup. 
  2. Under Administer, select Data Management. 
  3. Under 'Data Management,' select Duplicate Management.
  4. Click Matching Rules.

Lightning Experience
  1. Click the gear icon. 
  2. Click Setup.
  3. Under 'Administration,' click Data.
  4. Under 'Data,' click Duplicate Management.
  5. Click Matching Rules.
Ratkaisu
If you have defined a matching rule for Duplicate Management and it has been in “Activating” state for more than 24 hours the activation job is likely stuck. This matching rule will never fully activate so the activation process needs to be aborted and restarted.

Please contact Salesforce Support to have the activation process aborted. When creating a case make sure you're including the Organization Id where you're seeing the issue and login access.

Note: After the issue is fixed by Salesforce support, please activate the rules one at a time, to ensure that one gets completed before another rule is being activated


See also
Customize Matching Rules
Things to Know About Matching Rules
 
Knowledge-artikkelin numero

000387762

 
Ladataan
Salesforce Help | Article