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Matching Rule Stuck in 'Activating' State in Salesforce Duplicate Management

Publiceringsdatum: Jul 3, 2026
Beskrivning

A Matching Rule in Salesforce Duplicate Management may remain in an "Activating" status for an extended period (more than 24 hours) without completing activation.

When this occurs, the background activation job has likely stalled and will not complete on its own.

Duplicate Management uses Matching Rules to identify duplicate records in your organization. A Matching Rule that remains in the "Activating" state is not fully active and cannot be used for duplicate detection until the activation process completes successfully.

This article explains how to resolve a Matching Rule that is stuck in the "Activating" state.

 

Lösning

Cause

If a Matching Rule has been in the "Activating" state for more than 24 hours, the activation job is likely stuck. A stuck activation job will never fully activate on its own and must be aborted before the rule can be activated again.

Resolution

Please contact Salesforce Support to have the activation process aborted.

When creating a support case, be sure to provide:

  • The Organization ID where the issue is occurring.

  • Login access for Salesforce Support.

Once Salesforce Support aborts the stuck activation job, the Matching Rule can be reactivated.

Best Practice

After the issue has been resolved, activate Matching Rules one at a time and wait for each rule to complete activation before activating another rule.

Activating multiple Matching Rules simultaneously may increase the likelihood of activation jobs becoming stuck.

See Also

  • Customize Matching Rules

  • Things to Know About Matching Rules

 

Knowledge-artikelnummer

000387762

 
Laddar
Salesforce Help | Article