Loading

Error 'Your account has been disabled' when trying to update the 'Company Information' page

Veröffentlichungsdatum: Jun 13, 2026
Beschreibung
Receiving the following error message when changing the Primary Contact of the Organization via Setup | Company Profile | Company Information. 

Your account has been disabled 
Your company administrator has disabled access to the system for you. Please contact your administrator for more information. 
 
Lösung

This error occurs when an Inactive User is still configured as the Default User for a certain area of the application. To resolve this, identify and replace inactive users in Lead, Case, and Web-to-Lead settings.

This issue may occur when an Inactive User is still configured as Default User for a certain area of the application.

Please check the following options:

Default Lead Owner

  • Salesforce Classic UI: Setup | Customize | Leads | Lead Settings
  • Lightning: Setup | Feature Settings | Marketing | Leads Settings

Default Lead Creator

  • Salesforce Classic UI: Setup | Customize | Leads | Web-to-Lead Setup
  • Lightning: Setup | Feature Settings | Marketing | Web to Leads settings

Default Case Owner / Automated Case User

  • Salesforce Classic UI: Setup | Customize | Cases | Support Settings
  • Lightning: Setup | Feature Settings | Service | Support Settings

If an Inactive User is part of any of those, please use an Active User instead. This should resolve the issue.

Nummer des Knowledge-Artikels

000387777

 
Laden
Salesforce Help | Article