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Error 'Your account has been disabled' when trying to update the 'Company Information' page

Fecha de publicación: Oct 13, 2022
Descripción
Receiving the following error message when changing the Primary Contact of the Organization via Setup | Company Profile | Company Information. 

Your account has been disabled 
Your company administrator has disabled access to the system for you. Please contact your administrator for more information. 
 
Solución
This issue may occur when an Inactive User is still configured as Default User for a certain area of the application.

Please check the following options:

- Default Lead Owner in Salesforce Classic UI: Setup | Customize | Leads | Lead Settings and Steps in Lightning: Setup | Feature Settings | Marketing | Leads Settings.
- Default Lead Creator in Salesforce Classic UI: Setup | Customize | Leads | Web-to-Lead Setup and Steps in Lightning: Setup | Feature Settings | Marketing | Web to Leads settings.
- Default Case Owner / Automated Case User in Salesforce Classic UI: Setup | Customize | Cases | Support Settings and Steps in Lightning: Setup | Feature Settings | Service | Support Settings.

If an Inactive User is part of any of those, please use an Active User instead. This should resolve the issue.
Número del artículo de conocimiento

000387777

 
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Salesforce Help | Article