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Error 'Your account has been disabled' when trying to update the 'Company Information' page

Publiseringsdato: Jun 13, 2026
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Receiving the following error message when changing the Primary Contact of the Organization via Setup | Company Profile | Company Information. 

Your account has been disabled 
Your company administrator has disabled access to the system for you. Please contact your administrator for more information. 
 
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This error occurs when an Inactive User is still configured as the Default User for a certain area of the application. To resolve this, identify and replace inactive users in Lead, Case, and Web-to-Lead settings.

This issue may occur when an Inactive User is still configured as Default User for a certain area of the application.

Please check the following options:

Default Lead Owner

  • Salesforce Classic UI: Setup | Customize | Leads | Lead Settings
  • Lightning: Setup | Feature Settings | Marketing | Leads Settings

Default Lead Creator

  • Salesforce Classic UI: Setup | Customize | Leads | Web-to-Lead Setup
  • Lightning: Setup | Feature Settings | Marketing | Web to Leads settings

Default Case Owner / Automated Case User

  • Salesforce Classic UI: Setup | Customize | Cases | Support Settings
  • Lightning: Setup | Feature Settings | Service | Support Settings

If an Inactive User is part of any of those, please use an Active User instead. This should resolve the issue.

Knowledge-artikkelnummer

000387777

 
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Salesforce Help | Article