How New Users Log in to Salesforce for the First Time

Here's How to Log In

1. Check your inbox for the 'Welcome Email' or 'Account Verification' email. This email contains the account's username and a link to complete the setup.
2. Click the link in the email. This link will redirect to a page where you will choose your password and a security question. The security question will help verify your identity in case you forget your password.
3. After setting up the password and security question, you will automatically be logged in.

Important:

Some Email applications have security features that may review or invalidate links that are received (ie. Microsoft Safelinks). If a User is being sent back to the login page rather than change password screen, when clicking a password reset link, this is a possible cause. Disabling the email link security feature or whitelisting Salesforce, typically resolves this. 

Troubleshoot Login Issues

• Reset link on password reset email redirects to login page
• Can't log in? Forgot your username or password, or you're locked out from too many login attempts? To resolve login problems, see our Troubleshoot Login Issues documentation.