Set up Subtopics and Article Topics for a Site

Set up subtopics and article topics in Experience Cloud Sites

• Force.com Site
• Tools to make REST API call
• Salesforce Knowledge Enabled 

1. Create a Knowledge Article Type from Setup | Customize | Knowledge | Knowledge Article Types
2. Enable Topics for Objects on the specific Article Type created in Step 1

• Setup | Customize | Topics | Topics for Objects

3. Select Enable Topics for the Article Type name you created
4. Set up Data Categories

• Setup | Customize | Data Categories | Data Category Setup

5. Create Category Group and add a child category if needed and Activate Category Group
6. Create a Navigational or Featured Topic in Content Management. Navigate to Digital Experiences | All Sites | Workspaces | Content Management
7. Then to Content Management | Topics | Navigation Topics OR Content Management | Topics | Featured Topics
8. Create a Subtopic

• Content Management | Topics | Topic Management | New

 
Set up subtopics

1. Get CommunityId using Metadata API for Network
2. Make a REST call to /services/data/vxx.0/connect/communities/[communityId]/managed-topics
3. Check the Response. You find Navigational and Featured Topic name in there. 
4. Copy the id for your Topic to your notes, this is the parentId. managedTopics | [Item #] | id
5. Make REST Call to /services/data/vxx.0/connect/communities/[communityId]/topics
6. From the Response, select your Topic to become a Subtopic and copy the id to your notes, this is the recordId. Topics | [topic name] | id
7. Now make a POST call to /services/data/vxx.0/connect/communities/[communityId]/managed-topics
8. Copy the code from the Managed Topics resource for 'JSON example using recordId'
9. For Request Body add your parentId and recordId
10. Open Experience Builder and select your Navigational or Featured Topic to see results. Note: The site must be published to show these changes outside of Experience Builder
11. Assign articles to topics in Content Management | Topics | Article Management
12. Be sure to add the correct Data Category and Group when creating Articles.