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Cannot see expected files and attachments on Account records in Lightning

Publiseringsdato: May 30, 2026
Beskrivelse

In Salesforce Classic, the Notes and Attachments related list on an Account record displays attachments from the Account itself as well as from related records such as Contacts and Opportunities associated with that Account. This roll-up behavior is a feature of Salesforce Classic.
In Lightning Experience, this roll-up behavior does not exist. The Notes and Attachments related list on an Account record shows only the files and notes directly attached to that Account record. Files attached to related Contacts or Opportunities are visible only on those individual records.
Example Scenario:

  • John creates an Account called Acme and adds an attachment called Attach 1
  • John creates a Contact called Acme Contact associated with Acme and adds Attach 2
  • John creates an Opportunity called Acme Oppty associated with Acme and adds Attach 3

In Salesforce Classic, the Notes and Attachments related list on the Acme Account shows all three attachments: Attach 1, Attach 2, and Attach 3.
In Lightning Experience, the same related list on the Acme Account shows only Attach 1. Attach 2 and Attach 3 must be viewed on the Contact and Opportunity records respectively.
Lead Conversion Behavior:
This same behavior applies when converting Leads with attachments in Lightning Experience:

  1. Create a Lead and add an attachment (visible under Notes and Attachments in Classic)
  2. Convert the Lead and associate it with an Account
  3. Open the Account in Classic — the attachment from the Lead is visible
  4. Open the Account in Lightning Experience — the attachment does not appear

Note: Files uploaded using the Upload Files button in the Files related list in Lightning Experience do not roll up during Lead conversion, regardless of org settings.

Løsning

This behavior is working as designed. With Lightning Experience, Salesforce redesigned Notes, Attachments, and Files to follow a one-to-one relationship, where each file belongs to a single record rather than rolling up across related records.

What This Means for Users

Users who need to view files associated with related records (such as a Contact or Opportunity linked to an Account) must navigate directly to those individual records to find the files.

Sharing Your Feedback

If your organization needs roll-up file behavior in Lightning Experience similar to Salesforce Classic, consider promoting this IdeaExchange request:
Roll up display of Notes and Attachments in Lightning as it was in Classic


Knowledge-artikkelnummer

000387874

 
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Salesforce Help | Article