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User cannot access the side panel for 'Salesforce for Outlook' due to continuous refresh

Дата публикации: Sep 24, 2025
Описание
IMPORTANT In December 2020, Salesforce for Outlook will be retired. To keep integrating Microsoft Outlook with Salesforce, check out the advancements made with our next-generation products, the Outlook Integration and Einstein Activity Capture. To start planning your move, see Move from Salesforce for Outlook to the Next-Generation Products. Stay tuned for a migration guide in Summer ’20.

When the side panel loads in the main Outlook window, it loads correctly without any issues but when the User opens a new message window or clicks on Reply to an email message in their inbox, the side panel keeps on refreshing and reloading the content.

It is refreshing with or without an email address in the TO field. The refresh is constant in every second or two and does not allow the User to do anything in the side panel.
Решение


To resolve this issue
 

  1. First, exit 'Salesforce for Outlook' by clicking on the SFO icon from the System tray and then click on Exit.
  2. Next, close Outlook.
  3. Now, click on Start and type in Outlook.exe and you should see the icon show up on the list of programs, simply add the /cleanreminders switch at the end.

You can also try to copy paste this: outlook.exe /cleanreminders

Note: In some cases, you may need to type in the full path for the Outlook.exe file. Usually it is in the Program Files folder

Path to Outlook.exe file:
C:\Program Files\Microsoft Office\  
OR  
C:\Program Files (x86)\Microsoft Office\

There should be an OfficeXX (xx is a number indicating the version of Office - Office15 folder is for Office 2013, Office14 for Office 2010, and Office12 for Office 2007).

For example, if you have Office 2013 installed then your path should be something like this:
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE

 

  1. Once Outlook opens, try to reproduce the issue. The issue should be resolved. You can also try to run Outlook using the /resetfolders switch first, then exit Outlook, and then run it using the  /cleanreminders switch.


    See Also:
    Salesforce for Outlook Retirement
Номер статьи базы знаний

000387881

 
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Salesforce Help | Article