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Identity Verification Code Prompt Appears on Every Salesforce Login

Publish Date: Jul 24, 2025
Description

Users logging in to Salesforce will be prompted to verify their identity as a security measure.

This behavior is common for Users in organizations who automatically delete browser cookies for security purposes or don't specify trusted login IP ranges under Network Access.

By implementing one or more of the following solutions, will greatly reduce the frequency of identity verification prompts for your users.

Resolution

Browser privacy settings to save cookies for Salesforce sites 

Note: Before making any changes in your browser, verify with your IT department that the changes comply with your security policies.

At the admin or end-user level, edit your privacy settings:


Google Chrome

  1. Click Settings.
  2. From Privacy and Security, navigate to Site Settings | Cookies and site data
  3. Go to 'Sites that can always use cookies' section, click Add then enter: [*.]salesforce.com
  4. Click Add.
     

Optional: Set trusted IP ranges for your organization 

Specify a range of IP addresses on a user’s profile so that users can log in without being prompted to verify their identity.

For detailed instructions, read Set Trusted IP Ranges for Your Organization.

Knowledge Article Number

000387890

 
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Salesforce Help | Article