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Unable to Add Chatter Group Members in Salesforce Lightning Experience

Дата публикации: Jul 5, 2026
Описание


Users may report not having the ability to add Chatter Group Members from within Lightning Experience, despite being able to add members to the same group in Salesforce Classic.

If users do not see the option to add group members, a Salesforce Administrator may need to apply the 'New Group Member' Mobile & Lightning Action to the Group Page Layout's 'Salesforce Mobile and Lightning Experience Actions' section. This article explains how to configure the Group Page Layout to restore this functionality.

 

Решение


Why This Happens in Lightning Experience

In Salesforce Chatter Lightning Experience, the ability for users to add group members depends on the 'New Group Member' action being present in the Group Page Layout's Mobile & Lightning Experience Actions section. If this action is missing or has not been explicitly added to the layout, the option does not appear for users. Administrators must add it manually by following the steps below.

Note: In Lightning Experience, the 'Everyone' option for groups is not supported.

Add the New Group Member Action to the Group Page Layout

  1. From Setup, enter Groups in the Quick Find box, then select Group Layouts and edit the desired layout.
  2. In the Salesforce Mobile App and Lightning Experience Actions section, click to override the predefined actions.
  3. Select Mobile & Lightning Actions in the palette and then drag New Group Member to the Salesforce Mobile App and Lightning Experience Actions area of the page layout. Optionally, add, remove, or rearrange the other available actions.
  4. Click Save.

Номер статьи базы знаний

000387908

 
Загрузка
Salesforce Help | Article