Loading

Error 'INVALID_CROSS_REFERENCE_KEY invalid cross reference id' on export of CaseComment via Data Loader

Udgivelsesdato: Oct 13, 2022
Beskrivelse

Performing an export of CaseComment records may result in an error:


"INVALID_CROSS_REFERENCE_KEY: invalid cross reference id"
 

Notes:

 
  • The error is specific to orgs with self service Users.
 
  • Self service users do not exist as Users in Salesforce.
Løsning

To work around the 'INVALID_CROSS_REFERENCE_KEY: invalid cross reference id' error

 

1. To export object CaseComment with Data Loader. Do not export fields CreatorFullPhotoUrl and CreatorSmallPhotoUrl.

2. Alternatively, you can run Data Export.
 

To learn more about Data Loader troubleshooting, please review Common Data Loader error messages.

Vidensartikelnummer

000387979

 
Indlæser
Salesforce Help | Article