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Error 'INVALID_CROSS_REFERENCE_KEY invalid cross reference id' on export of CaseComment via Data Loader

Veröffentlichungsdatum: Oct 13, 2022
Beschreibung

Performing an export of CaseComment records may result in an error:


"INVALID_CROSS_REFERENCE_KEY: invalid cross reference id"
 

Notes:

 
  • The error is specific to orgs with self service Users.
 
  • Self service users do not exist as Users in Salesforce.
Lösung

To work around the 'INVALID_CROSS_REFERENCE_KEY: invalid cross reference id' error

 

1. To export object CaseComment with Data Loader. Do not export fields CreatorFullPhotoUrl and CreatorSmallPhotoUrl.

2. Alternatively, you can run Data Export.
 

To learn more about Data Loader troubleshooting, please review Common Data Loader error messages.

Nummer des Knowledge-Artikels

000387979

 
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Salesforce Help | Article