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Error 'INVALID_CROSS_REFERENCE_KEY invalid cross reference id' on export of CaseComment via Data Loader

Publish Date: Oct 13, 2022
Description

Performing an export of CaseComment records may result in an error:


"INVALID_CROSS_REFERENCE_KEY: invalid cross reference id"
 

Notes:

 
  • The error is specific to orgs with self service Users.
 
  • Self service users do not exist as Users in Salesforce.
Resolution

To work around the 'INVALID_CROSS_REFERENCE_KEY: invalid cross reference id' error

 

1. To export object CaseComment with Data Loader. Do not export fields CreatorFullPhotoUrl and CreatorSmallPhotoUrl.

2. Alternatively, you can run Data Export.
 

To learn more about Data Loader troubleshooting, please review Common Data Loader error messages.

Knowledge Article Number

000387979

 
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Salesforce Help | Article