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Error 'INVALID_CROSS_REFERENCE_KEY invalid cross reference id' on export of CaseComment via Data Loader

Julkaisupäivä: Oct 13, 2022
Kuvaus

Performing an export of CaseComment records may result in an error:


"INVALID_CROSS_REFERENCE_KEY: invalid cross reference id"
 

Notes:

 
  • The error is specific to orgs with self service Users.
 
  • Self service users do not exist as Users in Salesforce.
Ratkaisu

To work around the 'INVALID_CROSS_REFERENCE_KEY: invalid cross reference id' error

 

1. To export object CaseComment with Data Loader. Do not export fields CreatorFullPhotoUrl and CreatorSmallPhotoUrl.

2. Alternatively, you can run Data Export.
 

To learn more about Data Loader troubleshooting, please review Common Data Loader error messages.

Knowledge-artikkelin numero

000387979

 
Ladataan
Salesforce Help | Article