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Error 'INVALID_CROSS_REFERENCE_KEY invalid cross reference id' on export of CaseComment via Data Loader

게시 일자: Oct 13, 2022
상세 설명

Performing an export of CaseComment records may result in an error:


"INVALID_CROSS_REFERENCE_KEY: invalid cross reference id"
 

Notes:

 
  • The error is specific to orgs with self service Users.
 
  • Self service users do not exist as Users in Salesforce.
솔루션

To work around the 'INVALID_CROSS_REFERENCE_KEY: invalid cross reference id' error

 

1. To export object CaseComment with Data Loader. Do not export fields CreatorFullPhotoUrl and CreatorSmallPhotoUrl.

2. Alternatively, you can run Data Export.
 

To learn more about Data Loader troubleshooting, please review Common Data Loader error messages.

Knowledge 기사 번호

000387979

 
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