How to Change the Email Address of a Salesforce User – Individual, Bulk, and Sandbox Scenarios

Update Your Own Email Address

1. Access your personal settings:
   1. Steps in Salesforce Classic
   2. Steps in Lightning Experience
2. Enter your new email address using the steps in Update Personal Information.

Update the Email Address for Another User (Administrators Only)

1. Navigate to the User record you want to update using the steps in Edit Users.
2. Replace the value in the Email field with the new email address.
3. Choose how to notify the user:
   1. Without selecting "Generate new password and notify user immediately": A verification email is sent to the new email address, and a notification email is sent to the old email address informing the user of the change.
   2. Selecting "Generate new password and notify user immediately": A verification email is still sent to the new email address AND a notification is sent to the old email. In addition, the user is prompted to reset their password after clicking the verification link.
4. Click Save.

To complete the email update, the user must click the verification link sent to their new email address within 72 hours.

User Verification During Email Change

When users reset their password to confirm an email change, Salesforce requires identity verification if the user is accessing from a new browser. Users can verify their identity using a registered verification method such as Salesforce Authenticator, SMS, or email. If email is the only verification method available, the verification code is sent to the user's previously registered email address.

Sandbox Org Users

Sandbox org users have .invalid appended to their email addresses, which prevents them from receiving verification code emails. If they have no other verification method, they cannot complete the password reset and activate their new email address.
To resolve this, use one of these options:

• Deselect Generate new password and notify user immediately to disable the password reset requirement.
• Set a trusted IP range for your org to bypass identity verification for certain users. See Network Access, Session Settings, and Profile-based IP restrictions for details.

Notes

• This email verification process applies only when changing the email address on the User record. It does not apply when changing the Return Address in a user's personal email settings.
• A single email address can be used for multiple Salesforce users across all organizations.

Bulk Update Multiple User Email Addresses (Administrators Only)

To change multiple user email addresses at once, use an API tool such as Data Loader or Workbench.
For full instructions, see Mass update email addresses and usernames.
After the bulk update, Salesforce sends notification emails to each original email address and verification emails to each new email address.
Note: If there is only one Salesforce administrator in the org and they need to change their own email address, see Unable to change your Salesforce system administrator.