BEST PRACTICES: Trailhead best practices and FAQ

Trailhead FAQs

General
 

What is Trailhead?
Trailhead is an interactive learning path through the basic building blocks of the Salesforce Platform. Test your knowledge of the platform while earning points and badges to celebrate your achievements.

Content

What is a Unit, Module, or Trail?
Content in Trailhead is organized into Units, Modules, and Trails to help guide you through everything you need to know about the Salesforce Platform.

A Unit takes you through several learning objectives for a feature or tool of the Salesforce Platform. Most Units conclude with a Hands-on Challenge or Quiz that reinforces the learning objectives.

A Module is a series of Units for a particular subject area. Once you’ve completed all the Units in a Module, you will earn a Badge that will be displayed on your Salesforce Developers profile.

A Trail is a series of Modules, organized in a guided learning path to help you master different aspects of the Salesforce Platform.

Do you plan to add more content to Trailhead?
Trailhead is always evolving. Much more content is in the works (as you can see from the 'coming soon' modules). Stay tuned! 

Challenges, Points, & Badges

What is a Challenge and how do they work?
A Challenge is an interactive exercise that tests your knowledge of a related Unit. Learners accept Challenges by attempting to complete them on a Developer Edition and allowing Trailhead to assess the outcome. Learners will need to log into a Developer Edition via Trailhead to allow a Challenge to be assessed. By completing a Challenge, you earn Points that get added to your Trailblazer profile. 

How do I earn Points and Badges?
Points are earned when you complete each Unit. Badges are automatically earned when you finish all the Units in a Module. Earned Badges are displayed on your Trailblazer profile.

How can I share my progress with others?
Whenever you earn Points and Badges, you’ll have the option to show off your achievements via Twitter, Facebook, or LinkedIn. Badges and Points will also be displayed on your Trailblazer profile, so you can share a link to your profile with anyone you wish.

Using Trailhead
 

What is a Trailblazer profile?

• • AppExchange
  • Commerce Cloud Developer Center
  • Events
  • IdeaExchange
  • Salesforce Help
  • Trailblazer Community
  • Trailhead
  • Salesforce+
  • Salesforce.com
  • Partner Community

• • Use an email address to log in to your account with no need to remember another password. When you log in using an email address, we send you a single-use code for that login instance.
  • Say goodbye to unintentional duplicate accounts. If you sign up with a verified email address or social and an account exists with that email address associated with it, your Trailblazer account links them.
  • Connect a personal email or social account, in addition to your work one, so you can access your profile no matter where your career takes you. Add more email accounts or socials on your Trailblazer account settings page.

How do I log in to Trailhead?
To log in to Trailhead, visit trailhead.salesforce.com and click "Log In" in the top right corner. You can sign in using your Salesforce, Google, LinkedIn, MuleSoft, Tableau, Marketing Cloud credentials or using Business Email. If you are a new user, you will be prompted to create a Trailblazer profile to get started. 

How do I complete a Challenge?
If you’d like to complete a Challenge, make sure you logged into Trailhead account and follow the instructions in the Trailhead unit whether to launch the playground org needs to create a special developer edition org and follow along with the instructions to complete the challenge requirement. 

Does Trailhead cost anything?
Nope! All Trailhead content is available for free. You can view all learning content without even logging in, but if you want to track your progress, complete Challenges, and earn Points and Badges, you will need to log in to Trailhead.

If I need to take a break from Trailhead, can I pick up where I left off later?
As long as you log in to Trailhead, you will be able to track your progress and pick up where you left off.

How much time should I expect to devote to each Trail or Module?
An estimate of the amount of time it takes to complete each Trail or Module is shared at the beginning.

Do I have to follow an entire Trail, or can I just learn about a specific topic?
You can choose any path you like through this content. The Trails are provided merely as a guide. The Modules are designed so that you can jump around and study only the content you need to master. 

Support

How can I get help?
Customer needs to interact with Agentforce on Salesforce Help and use Trailhead tenant to log a case through Agentforce for Trailhead Support team. 

Where can I suggest a new feature or share general feedback?
We’d love to hear from you! Use the 'Share Feedback' button in the footer or on the right column to send feature requests or other comments.

I can't log in!
Case can be created with Trailhead Support only if they are able to login Trailblazer account. Otherwise, they need to create a new Trailhead/Trailblazer account with other email and can log a case with support team to retrieve the existing Trailhead account.
Help article for the Trailhead account lost.

I think my work is correct, but the challenge verification is still giving me an error.
If you think you've completed the challenge correctly, but you are still getting errors, make sure your instance does not have a namespace prefix. What is a namespace prefix?
If you are still having trouble, use the 'Share Feedback' button in the footer to request support or to submit feature requests and other comments. Additionally, reach out to Salesforce Help & Training portal to log a case.