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Salesforce Help Portal Limitations

Publiseringsdato: Aug 29, 2025
Beskrivelse
The following are limits that apply to the use of the Salesforce Help Portal.
 
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Number of case collaborators on a single case: 20
  • To receive updates, each of these individuals must have previously logged in to Salesforce Help in order to be added as collaborators.

Users permitted to add others as case collaborators: Primary Case Contacts and Help & Training Administrators
  • Help & Training Administrators users may add themselves, and any of their organization's other valid users in the Salesforce Help site, as a case collaborator on a case they do not own. 

Maximum number of files attached to one case: 10

Maximum file size of a single attachment on a case: 4.2 MB
  • PDF, TXT, and Image files can be attached to cases, as well as ZIP, DOC, MPEG4, 3GPP, MOV (h264 and MPEG4 video codecs; AAC audio codec), AVI (MJPEG video codec; PCM audio), GTM (GoToMeeting recordings), WMV, FLV, XLS (including .xlsx and .xlsm), PPT (including .pptx and .pptm), WMA, MPEGPS (MPEG2 video codec; MP2 audio), and WebM files.

User Login with Salesforce Help access: Salesforce (force.com org), Marketing Cloud
  • Access to the Help Portal depends on the type of License assigned to the User. Users of other Salesforce services such as Social Studio, Radian6, and Pardot will not have direct access to the Help portal with those environments' credentials. If you have access to a Salesforce or Marketing Cloud login, you must use one of those to log in to H&T.
Knowledge-artikkelnummer

000388268

 
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Salesforce Help | Article