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Disable Email Capture in Einstein Activity Capture (EAC) Configuration

Publish Date: Apr 14, 2023
Description

After the Winter '20 release Einstein Activity Capture adds email from the User's connected accounts to the Activity Timeline of related Salesforce records, by default. Now you can get more control over email capture in Einstein Activity Capture.

 

Resolution

Disable Email Capture under Einstein Activity Capture:
  1. Log in to Salesforce.
  2. Click the gear icon and select Setup.
  3. In Quick find box search Einstein.
  4. Select Settings under Einstein Activity Capture.
  5. Select Configuration and click Edit.
  6. Click the toggle button to disable Email Capture under the Email option.

Notes:
  • Email capture is disabled for all users in the configuration.
  • It is now possible for Users with Inbox Licenses to disable email capture for Einstein Activity Capture so Inbox users can still use the sync feature of Einstein Activity Capture.
"For Inbox users, email data is still stored in Salesforce databases hosted on Amazon Web Services (AWS). The email data is used for Inbox productivity features."
 
Knowledge Article Number

000388757

 
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Salesforce Help | Article