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Close Case Page Layout Availability in Salesforce Lightning

Fecha de publicación: Apr 9, 2025
Descripción

There is no close case button in the Lightning experience on the Case object.

Solución

The Close Case Layout will only display when using the 'Close Case' button.

Note: The 'Close Case' button is only available in Salesforce Classic.

There is currently an idea for adding the Close Case button and Close Case page layout as an option in future releases. Please see the idea, which is currently in development: Close Case button/page in Lightning Experience.

Número del artículo de conocimiento

000388793

 
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Salesforce Help | Article