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Close Case Page Layout Availability in Salesforce Lightning

Date de publication: Apr 9, 2025
Description

There is no close case button in the Lightning experience on the Case object.

Résolution

The Close Case Layout will only display when using the 'Close Case' button.

Note: The 'Close Case' button is only available in Salesforce Classic.

There is currently an idea for adding the Close Case button and Close Case page layout as an option in future releases. Please see the idea, which is currently in development: Close Case button/page in Lightning Experience.

Numéro d’article de la base de connaissances

000388793

 
Chargement
Salesforce Help | Article