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myTrailhead Badges Count and Summary do not Show on Standard User Profile

Data pubblicazione: Oct 13, 2022
Descrizione

When the Trail Tracker app or package is installed using the "Install for Admins Only" option, the myTrailhead Trail Tracker Badges Earned and Badges Count summary are not visible when viewing a standard user's profile inside Salesforce.

Admins can see Badges Earned and Count while viewing other standard users' details, but regular users with standard profiles cannot see this data. This issue is caused by missing Apex class access for the user profiles affected.

Risoluzione

This issue occurs when the Trail Tracker app or package is installed using the "Install for Admins Only" option. In order to resolve the issue, provide access to the Trailheadapp Apex classes for the affected user profiles.
Steps to resolve:

  1. Navigate to Setup.
  2. Go to the Affected Profile.
  3. Select Enabled Apex Class Access.
  4. Click Edit.
  5. Add the Apex class "Trailheadapp badges components controller."
  6. Click Save.

If affected user profiles do not have appropriate access to the Apex Classes or controller for the Lightning Components (UserBadgeCount or UserBadgeList), they will not see Badges Earned or Counts.


 


 

Numero articolo Knowledge

000388849

 
Caricamento
Salesforce Help | Article