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Troubleshoot Performance Issues in Experience Cloud Site Mobile Publisher App

Julkaisupäivä: Oct 13, 2022
Kuvaus

There are several factors that impact the loading of Mobile Publisher for Experience Cloud Site Apps.

Examples of performance issues are:

  • The experience cloud site takes many seconds to load
  • Pop Ups such as 'Your experience cloud site may not be fully loaded'
  • Buttons such as 'Refresh' or 'Go Back'

Please use these steps to troubleshoot issues before you submit a case to Customer Support.

Note: Salesforce cannot support performance issues on devices that use Operating Systems older than the ones on Requirements for Mobile Publisher for Experience Cloud .

Ratkaisu

When Experience Cloud Site Mobile Publisher Apps don't load properly, here are some tips.

Use other methods to access the Experience Cloud Site and compare to the App's load time

 

For load times longer than desired, use the following references to help optimize Experience Cloud performance


If load times do not seem unusually long, check the Javascript console at desktop browser for errors to fix


Check for Incomplete Certificate Chain

 

If testing in Sandbox, check that Licenses match Production

 

See also

Best Practices and Troubleshooting in Salesforce Mobile Publisher Help Docs
Knowledge-artikkelin numero

000388851

 
Ladataan
Salesforce Help | Article