Salesforce Hyperforce — General Information, FAQ, Migration Guide, and Security Overview

What Is Salesforce Hyperforce?

Hyperforce is the next-generation Salesforce infrastructure architecture, built for the public cloud. Unlike Salesforce's traditional first-party data centers — which are composed of physical hardware — Hyperforce infrastructure is defined and managed as code. This allows Salesforce to deliver the Salesforce platform and applications rapidly and reliably to locations worldwide, giving customers more choice and control over data residency.

To see additional information on Hyperforce, please watch this introductory video.

Salesforce products running on Hyperforce benefit from:

Data Residency: Customers can serve employees and customers globally while choosing the region where their data resides for compliance purposes.
Scalability: Organizations can grow and scale their business more flexibly and sustainably on Hyperforce.
Security: Hyperforce is secure by default, with least-privileged access controls, zero-trust network principles, and encryption of customer data at rest and in transit.
Privacy: Hyperforce provides comprehensive privacy standards that give customers control and transparency over their data.
Agility: Hyperforce provides no downtime for standard releases and general maintenance, faster development and test environments, and interoperability with Amazon Web Services (AWS). Note: Downtime may be required during org migrations or major technology upgrades.

By providing a common foundation for deploying application stacks, Hyperforce accelerates Salesforce's ability to innovate across product clouds and deliver additional business value to customers.
Note: This document is for informational purposes only and is not part of any legal or binding agreement. Policies and practices described here are subject to change at Salesforce's sole discretion.

Hyperforce FAQ — General

What Salesforce products are available on Hyperforce?

For the most up-to-date information about products and services available on Hyperforce, see the Hyperforce Security, Privacy and Architecture (SPARC) document on the Trust and Compliance Documentation site.

Are there videos about Hyperforce migration?

Yes. Watch the Get Ready for Hyperforce YouTube playlist on the Salesforce Support YouTube channel. Additional resources include the Ask a Hyperforce Expert event series, the Hyperforce Webinar, and the Hyperforce Trailblazer Community.

Is Salesforce Express Connect available on Hyperforce?

No. Hyperforce runs on Amazon Web Services (AWS). Salesforce Express Connect (SEC) provides direct network connectivity only to Salesforce-operated (first-party) data centers, not to Hyperforce. Customers who need direct network connectivity to Hyperforce should contact their telecom provider for an alternative before upgrading. The recommended solution uses AWS Direct Connect (DX) with a Public Virtual Interface (VIF). See How to Access Salesforce Hyperforce Securely and Reliably with AWS Direct Connect. The AWS DX solution is in addition to SEC, not a replacement.

Are there additional costs for Hyperforce?

No. There is no additional cost associated with residing on the Hyperforce infrastructure.

Will my org change after moving to Hyperforce?

Once your org is prepared for migration, it functions the same as it does today. Services not hosted on Hyperforce continue to operate as before. Note: Upgrading to Hyperforce results in a change to the compliance documentation applicable to your services. Review the Trust and Compliance Documentation for Hyperforce-specific details.

Hyperforce FAQ — Post Migration:

How do I know if my org has moved to Hyperforce?

Check your org's instance name by Viewing instance information for your Salesforce Organization, then verify whether that instance is on Hyperforce as described in Where is my Salesforce instance located. For instance details including location and maintenance windows, visit my.trust.salesforce.com.

Why are my CRM Analytics dashboards not loading after migration?

If your CRM Analytics dashboard has not been run recently, it may take time to refresh after an org migration. The time depends on the size of the data. See CRM Analytics dataflow warnings and errors for more information.

Will my maintenance and release window dates change?

Many customers' maintenance window dates remain the same after migration. However, some customers experience a shift if: (1) the migration moves the org to a region with a different time zone, or (2) the target Hyperforce region is on a different maintenance schedule. The maintenance window for major releases on Hyperforce is 30 minutes with zero downtime. After migration, visit Salesforce Trust Site and search for your new Hyperforce instance name to see the updated maintenance schedule.

What happened to SVG file previews on Hyperforce?

Hyperforce generates file previews as JPGs, not SVGs, regardless of account preference settings. SVGs generated before migration remain accessible. New uploads generate JPG previews. Custom implementations using SVG previews are impacted.

Hyperforce FAQ — Upgrading to Hyperforce

Why is my org migrating and when will I receive notice?

Salesforce regularly migrates orgs to balance workloads and modernize systems. Customers receive migration notices 30 days before migration and reminder emails 15 days prior. The notice includes the Org ID, migration date, and new target instance name. Contact your Salesforce Account Team for questions about your migration timing.

My org's migration timing is inconvenient. What are my options?

Migrations take place during Preferred Maintenance Windows. Starting July 1, 2026, it is no longer possible to delay upgrades to Hyperforce.

Who receives org migration notifications?

Customers receive migration notifications via Product and Service notifications. See Product & Service Notifications for information on managing notification preferences.

How can customers prepare for a smooth Hyperforce upgrade?

Use the Hyperforce Assistant in Setup to guide you through your upgrade and review a summary list of tasks in the Hyperforce Upgrade Preparation Online Help.
Watch the Salesforce Support YouTube video to Get Ready for Hyperforce - Part 5: Org Migration Overview
Prepare for your org migration by following best practices that include updating hard-coded references and allowing all Salesforce required domains.
Review Retain uninterrupted access to Salesforce services on Hyperforce and adopt necessary technical best practices.
For frequently asked questions about org migrations, see our Org Migration FAQ.
Learn more about the org migration process by reviewing our Salesforce Org Migration overview Knowledge Article.
Review the Trust and Compliance Documentation identified here as applicable to Hyperforce, including additional sub-processors for the Services purchased through Salesforce or a third party.

How long does the org migration take?

During the planned maintenance, the org is placed in read-only mode. The downtime duration is approximately 3 hours. Maintenance notifications are not posted on the Trust site during org migrations.

Will Hyperforce instances be listed on the Salesforce Trust site?

Yes. All Hyperforce instances accepting customer traffic are listed on Salesforce Trust site. After upgrading, subscribe to Trust notifications for your new instance. See the Trust Notification User Guide for instructions.

Hyperforce FAQ — Security, Compliance, and Contracts

Are the same certificates and audits available after upgrading to Hyperforce?

Salesforce has security controls and audits in place for services on Hyperforce. Review the Salesforce Certifications, Standards, and Regulations site for your applicable region and service post-upgrade.

What if I require a certification not yet available on Hyperforce?

Some customers (such as health and life sciences customers) may require certifications not yet in their region. Contact your Salesforce Account Team if you are concerned about a missing certification.

Hyperforce Resilience Architecture

What is the resilience model for Hyperforce?

Each Hyperforce region is deployed across at least three separate Availability Zones (AZs). A system failure in one AZ (such as power or network failure) does not affect other AZs. Hyperforce uses standardized, automated processes to build and deploy a complete operating image — including infrastructure, operating system, applications, and configuration — defined as code. Disaster Recovery is built on this same well-validated process.
For further details, see the "Reliability, Backup, Business Continuity, and Disaster Recovery" section in the Hyperforce Security, Privacy and Architecture (SPARC) document.

For information on Hyperforce network changes and endpoint updates for SSO, OAuth, and JSON Web Tokens, review Hyperforce Techncial Considerations.