Loading

What happens when a Salesforce Sandbox with an Account Engagement Sandbox connected is refreshed?

Date de publication: Sep 30, 2025
Description

An Account Engagement Sandbox is inherently tied to the Salesforce Sandbox. A refresh, from Account Engagement's perspective, is essentially the same as getting a whole new Sandbox. As such, the Account Engagement Sandbox is de-provisioned and deleted when a refresh is performed. 

This will not have any effect on a production Account Engagement account. 

Résolution

A new Account Engagement Sandbox can be provisioned from within Salesforce after the refresh is complete. As such, the Account Engagement Sandbox is de-provisioned and deleted when the Salesforce Sandbox it is connected to is refreshed. For instructions on this process, you can refer to our documentation here.

Numéro d’article de la base de connaissances

000388984

 
Chargement
Salesforce Help | Article