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What happens when a Salesforce Sandbox with an Account Engagement Sandbox connected is refreshed?

Дата публикации: Sep 30, 2025
Описание

An Account Engagement Sandbox is inherently tied to the Salesforce Sandbox. A refresh, from Account Engagement's perspective, is essentially the same as getting a whole new Sandbox. As such, the Account Engagement Sandbox is de-provisioned and deleted when a refresh is performed. 

This will not have any effect on a production Account Engagement account. 

Решение

A new Account Engagement Sandbox can be provisioned from within Salesforce after the refresh is complete. As such, the Account Engagement Sandbox is de-provisioned and deleted when the Salesforce Sandbox it is connected to is refreshed. For instructions on this process, you can refer to our documentation here.

Номер статьи базы знаний

000388984

 
Загрузка
Salesforce Help | Article