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What happens when a Salesforce Sandbox with an Account Engagement Sandbox connected is refreshed?

Publiceringsdatum: Sep 30, 2025
Beskrivning

An Account Engagement Sandbox is inherently tied to the Salesforce Sandbox. A refresh, from Account Engagement's perspective, is essentially the same as getting a whole new Sandbox. As such, the Account Engagement Sandbox is de-provisioned and deleted when a refresh is performed. 

This will not have any effect on a production Account Engagement account. 

Lösning

A new Account Engagement Sandbox can be provisioned from within Salesforce after the refresh is complete. As such, the Account Engagement Sandbox is de-provisioned and deleted when the Salesforce Sandbox it is connected to is refreshed. For instructions on this process, you can refer to our documentation here.

Knowledge-artikelnummer

000388984

 
Laddar
Salesforce Help | Article