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Email Template Signature shows HTML tags on Merge Fields

Udgivelsesdato: Oct 23, 2024
Beskrivelse
A user's signature makes use of HTML code and displays the code as text instead of the expected rendered HTML when used in merge fields. 
Løsning

This is expected behavior. The signature merge field does not support HTML and only works with plain text.

To have the correct signature display, use plain text on the signature. Alternatively, the administrator may create a custom rich text field on the User object where the user can design their HTML-looking signature. Then, the user may call this field in the email template via a merge field. 

Vidensartikelnummer

000389003

 
Indlæser
Salesforce Help | Article