Email Template Signature shows HTML tags on Merge Fields

Data pubblicazione: Oct 23, 2024

Descrizione

A user's signature makes use of HTML code and displays the code as text instead of the expected rendered HTML when used in merge fields.

Risoluzione

This is expected behavior. The signature merge field does not support HTML and only works with plain text.

To have the correct signature display, use plain text on the signature. Alternatively, the administrator may create a custom rich text field on the User object where the user can design their HTML-looking signature. Then, the user may call this field in the email template via a merge field.

Risorse aggiuntive

Vote and comment on the Salesforce Community Idea - Signature Merge Field Support for HTML {{{sender.signature}}}

Trailblazer Community - Signature in HTML format

Add a signature to email templates

Video - Rich text Signature emailing from Salesforce

Numero articolo Knowledge

000389003

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