Get Console Logs for Outlook Integration on Mac OS

To capture console and network logs for the Salesforce Outlook Integration on Mac, enable the Safari Web Inspector in the Microsoft Outlook desktop application using the Mac Terminal, then replicate the issue and export the logs.

Step 1 — Enable Developer Extras in Outlook

1. Open the Terminal application on your Mac.
2. Type the following command exactly and press Return (Enter): type defaults write com.microsoft.Outlook OfficeWebAddinDeveloperExtras -bool true and press Return. This command enables the Safari Web Inspector developer tools for the Outlook application's web add-in interface.

Step 2 — Replicate the Issue

1. Open the Microsoft Outlook desktop application.
2. Navigate to the Salesforce Outlook Integration side panel.
3. Reproduce the issue or error you are experiencing. It is important to replicate the issue while the Web Inspector is active so that the relevant logs are captured.

Step 3 — Capture Console Logs

1. After replicating the issue, right-click anywhere on the Outlook Integration Side Panel.
2. Click Inspect Element. The Safari Web Inspector window opens.
3. Click the Console tab in the Safari Web Inspector.
4. Copy the log output from the Console tab and paste it into a text editor such as TextEdit or Notepad.
5. Save the file as a .txt file to share with Salesforce Support.

Step 4 — Capture Network Logs (HAR file)

1. In the Safari Web Inspector, click the Network tab.
2. Right-click on the network process you wish to capture.
3. Click Export HAR to download the network log file.
4. Share the exported HAR file with Salesforce Support.

For additional guidance on debugging Office Add-ins on a Mac, see Debug Office Add-ins on a Mac on the Microsoft Documentation site.