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Lightning Email Templates Are Unavailable For Use On Outbound Emails

게시 일자: Oct 27, 2025
상세 설명

When you Select an Email Template When You Compose an Email, the Lightning email template you created does not show up under 'All Email Templates'.

솔루션

When the email template created doesn't show up under 'All Email Templates' on outbound emails,  it is because of the entity type. ‌For the global Lightning Email template, the template must have the entity type of Contact, Lead, or nothing.
 

Change Related Entity Type Value of your Email Template

 
  1. Go to App Launcher and search for Email Templates.
  2. Go to All Folders, then select the folder where you created the template.
  3. Edit the email template and change the 'Related Entity Type' field to -- None --.
  4. Click Save.
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Salesforce Help | Article