Partner Program FAQ: Salesforce Partner Program Agreement (SPPA)

Frequently Asked Questions

Q: Is everyone in my company required to accept the click-through SPPA?
A: We encourage all partners to review the full SPPA and associated policies as they contain important terms and conditions. For new partners, only one authorized individual from your company is required to accept the SPPA. The person accepting the SPPA does not have to be an attorney unless required by your company. Once the SPPA has been accepted, all of your users will be able to log into the Partner Community.

Q: How do I know if someone else from my company accepted the SPPA? How can I find out who accepted it?
A: If you need to know who (from your company) accepted the SPPA, submit this case to inquire. Please note: we cannot remove or modify the individual who accepted the SPPA once it has been done.

Q: Is there a negotiable or Word copy of this document available? Our legal team would like to propose changes.
A: The SPPA sets out the required terms for joining the Salesforce Partner Program and accessing the Partner Community and as such is not negotiated. For this reason, we do not provide a Word copy and are not able to entertain redlines or proposed changes. If you or your legal team have questions after reviewing this FAQ, please work with your partner account manager. The click-through SPPA is the only method for reviewing and accepting the SPPA.

Q: What is the difference between the SPPA and the program policies?
A: The SPPA is the high-level gating agreement that applies to all partners in the Salesforce ecosystem who wish to access the Partner Community. Generally speaking, it sets out the rules for accessing the Partner Community and joining the Partner Program. The program policies for each partner program type are incorporated into the SPPA and apply only to those partners joining that specific program. The SPPA references the policies in various places. Both of the documents should be reviewed together before accepting the new terms.

Q: Where can I find a prior version of the SPPA for comparison?
A: Prior versions of the SPPA can be found on the agreements page here.

Q: Does the click-through SPPA apply to all partners?
A: The SPPA is the high-level gating agreement that applies to all partners in the Salesforce partner ecosystem who wish to access the Partner Community. The Policies for a particular partner program apply to those partners joining that specific program. In addition, partners may enter into agreements specific to their individual relationship with Salesforce (e.g., Partner Application Distribution Agreement, Reseller Agreement, etc).

Q: Will accepting the SPPA negate our previous agreements or negotiated contracts with Salesforce?
A: When a partner clicks to accept the SPPA, it will replace any click-through SPPA the partner previously accepted. Negotiated agreements that partners have entered into specific to their individual relationships with Salesforce (e.g., Partner Application Distribution Agreement, Reseller Agreement, etc), will remain in effect.