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Clear Cache and Restart the Slack App When Installing Slack for Service Cloud

Fecha de publicación: Jun 7, 2026
Descripción

When setting up Slack for Service Cloud (the Salesforce Service Cloud integration with Slack), Salesforce administrators may encounter issues such as the app not loading, settings not saving, or features not appearing as expected. Clearing the Slack app's local cache and restarting the application is a standard first troubleshooting step that resolves many common configuration issues.

Solución
Clear the cache and restart Slack:

Slack on PC: 
  1. click help in the computers top menu bar.  On windows 10, the hamburger menu is in the top left of the slack app. 
  2. Select Troubleshooting
  3. Click Clear Cache and Restart
Slack via Browser:
  1. Clear the browser cache.  These steps will vary depending on the browser being used.
Slack for Mac:
  1. Open the Slack app
  2. Hover over "help" in the top navigation bar
  3. Go to Troubleshooting
  4. Click Clear Cache and Restart
Número del artículo de conocimiento

000389376

 
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Salesforce Help | Article