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Clear Cache and Restart the Slack App When Installing Slack for Service Cloud

Date de publication: Apr 20, 2026
Description

Admins may run into issues setting up the Slack app for Service Cloud.  Often times, clearing the cache and restarting the Slack app is the first step in troubleshooting.   This article outlines the steps to do so.

Résolution
Clear the cache and restart Slack:

Slack on PC: 
  1. click help in the computers top menu bar.  On windows 10, the hamburger menu is in the top left of the slack app. 
  2. Select Troubleshooting
  3. Click Clear Cache and Restart
Slack via Browser:
  1. Clear the browser cache.  These steps will vary depending on the browser being used.
Slack for Mac:
  1. Open the Slack app
  2. Hover over "help" in the top navigation bar
  3. Go to Troubleshooting
  4. Click Clear Cache and Restart
Numéro d’article de la base de connaissances

000389376

 
Chargement
Salesforce Help | Article