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Clear Cache and Restart the Slack App When Installing Slack for Service Cloud

Publiceringsdatum: Apr 20, 2026
Beskrivning

Admins may run into issues setting up the Slack app for Service Cloud.  Often times, clearing the cache and restarting the Slack app is the first step in troubleshooting.   This article outlines the steps to do so.

Lösning
Clear the cache and restart Slack:

Slack on PC: 
  1. click help in the computers top menu bar.  On windows 10, the hamburger menu is in the top left of the slack app. 
  2. Select Troubleshooting
  3. Click Clear Cache and Restart
Slack via Browser:
  1. Clear the browser cache.  These steps will vary depending on the browser being used.
Slack for Mac:
  1. Open the Slack app
  2. Hover over "help" in the top navigation bar
  3. Go to Troubleshooting
  4. Click Clear Cache and Restart
Knowledge-artikelnummer

000389376

 
Laddar
Salesforce Help | Article