Loading

Enable Salesforce Microsoft Teams Integration

Publish Date: Apr 15, 2026
Description

Salesforce Microsoft Teams Integration feature requires Agentforce Sales (formerly Sales Cloud) or Agentforce Service (formerly Service Cloud) licenses. Furthermore, the feature is currently available in Enterprise, Performance, Unlimited, and Developer editions.

Starting Summer 21, org admins can successfully turn on the Teams integration in the production environment from Setup; admins can navigate to their Salesforce org Setup > Teams integration settings page, and toggle the feature to on. If for some reason, the admin. is unable to toggle the feature to on, below is information you need to enable the feature.

Resolution
If the admin. is unable to toggle the feature to on in production because they see the following error:

To enable the Microsoft Teams integration, please contact your account executive and request the $0 Teams integration SKU.

Please contact your Salesforce Account Executive to assist with the above. Once the AE has provisioned the required SKU, the admin. should be able to toggle the Teams integration feature to on.

In a sandbox, if the admin. runs into the above error, then there are two options to fix the issue:

1. Refresh sandbox from the source org (production) OR
2. Match production and sandbox licenses without a sandbox refresh: https://help.salesforce.com/s/articleView?id=000335272&type=1

If you're a partner and would like to enable Teams integration in a Developer edition org, please log a support case and have it routed to the partner technical operations queue.


See Also
Log Out of the Salesforce App in Teams


 
Knowledge Article Number

000389540

 
Loading
Salesforce Help | Article