Admin Assist Feature Retirement

What happened with the Admin Assist feature?

Salesforce retired the Admin Assist feature on June 30, 2022. As a reminder, Salesforce launched new Success Plans on February 16, 2021, to help you realize business value faster with your Salesforce investment.

How will this change impact me?

Beginning July 1, 2022, all renewing customers with Unlimited Edition, Performance Edition, Marketing Cloud Enterprise+, and Premier+ no longer receive the Admin Assist feature. You can continue using the Admin Assist feature during your existing subscription term.

What action do I need to take?

No action is required. However, upon renewal, you will no longer have the Admin Assist feature. In the meantime, you can review our new Success Plans.

If you have more questions, refer to Salesforce Help or contact your Salesforce account team. To view all current and past retirements, see Salesforce Product & Feature Retirements.

For more information about Salesforce’s approach to retiring products and features, read our Product & Feature Retirement Philosophy.