“You don’t have permission to log events” Error in Salesforce Outlook or Gmail Integration

This article explains why users may see the error "You don't have permission to log events. Ask your Salesforce admin for help." when logging an event through the Salesforce Outlook or Gmail integration, and how a Salesforce admin can resolve it by adjusting field-level access on the Event object.

Root Cause

This error happens when a non-admin user doesn't have access to the "Related To" (WhatId) and "Name" (WhoId) fields on the Event object. Salesforce requires edit access to both fields in order for a user to log an event through Outlook Integration or Gmail Integration.

How to Fix This in Salesforce

To fix this, a Salesforce admin should check the following in Salesforce:

• Users have edit access to the WhoId or WhatId fields on the Event object
• Users have access to a page layout that includes the Event fields
• The page layout assigned to users for the Event record includes both the WhoId and WhatId fields
• The page layout assigned to users for the Event record has an editable setting for the WhoId and WhatId fields (Related To and Name fields)