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“You don’t have permission to log events” Error in Salesforce Outlook or Gmail Integration

Дата публикации: Mar 6, 2026
Описание
On Outlook Integration Gmail integration, non-admin users who are not assigned to Einstein Activity Capture or are assigned but with email capturing disabled; encounter the error message:

"You don’t have permission to log events. Ask your Salesforce admin for help."
 
Решение

Root Cause: Non-admin user doesn't have access to the "Related to" and the "Name" fields for the Event object.

Non-admin user must have permission to create events with Salesforce that allows access to both "Related to" and "Name" fields.

Make sure to check the following:
  • Users have edit access to WhoId or WhatId fields of the Event object (entity)
  • Users have access to a page layout
  • Page layout assigned to users for Event record includes both WhoId and WhatId fields
  • Page layouts assigned to users for the Event record have an editable setting for the WhoId and WhatId fields (Related To and Name fields).
Номер статьи базы знаний

000389661

 
Загрузка
Salesforce Help | Article