Pardot Classic App in Salesforce Retirement | Customer FAQ

Which users did this change effect?

This change affected all users.
 

When did this change go into effect, and why?

October, 17, 2022. To mitigate future security vulnerabilities and to ensure our customers’ data remained secure, Salesforce retired the Pardot Classic app that was available in Salesforce Classic and Lightning Experiences.
 

Is the standalone Account Engagement app at pi.pardot.com being discontinued?

No, although we encourage all customers to migrate to the Account Engagement Lightning app. The standalone Account Engagement app (available at pi.pardot.com) remains available to all customers.
 

Does this change require me to enable the Account Engagement Lightning app?

No. Users can still access Account Engagement’s classic UI experience at pi.pardot.com.
 

Did users lose any functionality when they lost access to the Pardot Classic app?

No. The same classic user interface with the same features and functionality is available at pi.pardot.com. If you want the users to still be able to access Account Engagement within their Salesforce instance, enable the Account Engagement Lightning app. The Lightning app provides an upgraded user interface and features and functionality that aren't available in either the Pardot Classic app or pi.pardot.com experiences.

Note: The Account Engagement Lightning app is available only in Salesforce Lightning Experience.
 

What features are available in the Account Engagement Lightning app that aren't available within the classic UI at pi.pardot.com?

• Salesforce Campaigns
• Snippets
• Business Units
• Marketing Data Sharing Rules
• Engagement History Dashboards
• Einstein
• Email in Lightning Experience
• Enhanced Landing Page Experience
• Einstein Send Time Optimization
• Einstein Key Accounts Identification
• Einstein Engagement Frequency

Note: The future of Account Engagement development is within the Lightning app and features vary across Account Engagement Editions.
 

Can users who don’t need full access to Salesforce access the Account Engagement Lightning app?

Yes. To accommodate users who don't require full access to Salesforce, with the Winter ’23 release, you can assign them the Account Engagement permission set license and Account Engagement User permission set. This permission set grants users access to most of the marketing tools available in the Account Engagement Lightning App. It doesn't include full access to campaigns in Salesforce. Learn more.

 

Where can I learn more about how to enable the Account Engagement Lightning app?

• Lightning App Implementation Guide
• Lightning App Basics Trailhead

Where can I find a certified Partner to help my team transition to the Account Engagement Lightning app?

Visit the Salesforce AppExchange and filter by Marketing Cloud.