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User Access Limitations on Files

Udgivelsesdato: Oct 13, 2022
Beskrivelse

Non-admin users that belong to a profile with Chatter not enabled can’t open, preview, upload, nor download Files. For example, a particular user can’t open Files even when the file sharing settings are enabled for the entire organization. 

Error messages for this scenario differ between Experience (LEX) and Salesforce Classic. For instance,

LEX: "We couldn't find the record you're trying to access. It may have been deleted by another user, or there may have been a system error. Ask your administrator for help."

Salesforce Classic: "You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary. For more information, see Insufficient Privileges Errors."

Løsning

There are a few options to handle this scenario. Enable Chatter for the organization and on the user profile. For example, give the user Chatter access and then block unwanted access to Chatter. Do this a couple ways; through the UI, use triggers to block through the API, or both. For example, you can block a user posting a comment in Chatter.
Vidensartikelnummer

000389694

 
Indlæser
Salesforce Help | Article