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Troubleshoot Lightning Experience on iPad Safari

Дата публикации: Oct 13, 2022
Описание

Considerations for Safari Browser on iPad OS:

The steps below are for Safari on iPad OS. For other browsers, see the following articles:

Chrome
Firefox
Microsoft Edge (as of 12/31/2020), Salesforce no longer supports Internet Explorer. For more information on this change, click here )
Safari (Desktop)

For iPadOS, Salesforce Supports Apple Safari on iPadOS (iOS 13.x) or later.
Salesforce Supports the following Models and Operating Systems for Lightning Experience.
Classic Experience is not supported.

Ipad Models:
  • iPad Pro 12.9” (2nd generation and beyond)
  • iPad Pro 11”
  • iPad Pro 10.5”
  • iPad 9.7” (2017 and beyond)
Note: Lightning Experience on iPad Safari is only supported when using Safari's desktop websites setting. While you can utilize and save this for certain websites, we highly recommend turning on desktop mode for all sites: 

Perform the following Steps to enable for all sites, and to clear out any previous sites entered manually (which can cause functionality concerns): 

Under Settings App > Safari > Request Desktop Website > Edit > Clear all exiting sites that were manually entered, and  enable for All Websites.

Optimal Connectivity: 
Lightning Experience on iPadOS requires a stable wireless internet connection. We cannot guarantee stable load time or performance when utilizing Mobile connections (4g/5g).

For additional considerations on functionality/availability, please see the following:

Technical Requirements for Tablets
Lightning Experience on iPad Safari Considerations
Cannot Load Images and Other Content When Using Safari 13.1+ and iPadOS 13.4+

If you are unable to upgrade to the supported browsers or operating system versions in the Technical Requirements article above, we suggest reaching out to your IT team or administrator for assistance learning how to meet the supported requirements. If you have confirmed you are utilizing the newest versions and are still experiencing issues, we’ve listed the most helpful steps below to isolate the cause.

If you are able to reproduce this issue in multiple browsers/operating systems, please file a case with Salesforce Support specifying the feature in question, any errors you receive, and what steps you have taken.
If Possible, please attach screenshots of the behavior, as well as your system information when filing a case.

Verify Find the software version on your iPhone, iPad, or iPod
Take a Screenshot on your iPad
 
Решение

Basic Troubleshooting for Safari on IpadOS:

Most Issues can be resolved by Disabling the Settings Listed Below:
  • Block All Cookies Settings > Safari > Toggle off “Block All Cookies”
  • Prevent Cross-Site Tracking Settings > Safari > Toggle off Prevent Cross Site Tracking
  • Private Browsing Mode
  • Block Pop-ups (Pop-up blocking can prevent some pages from opening in a new tab.) Settings > Safari and toggle off “Block Pop-ups” and “Fraudulent Website Warning”
More information on Security & Privacy in Safari 

If the issue is still unresolved and cannot be reproduced on desktop browsers or devices, contact your IT team or administrator and reference this article.

If you have questions regarding browser troubleshooting, please reach out to Salesforce Support. Be sure to let us know what browsers you've tried, which users are experiencing the problem, detailed replication steps, and any screenshots (if available.).
Номер статьи базы знаний

000389807

 
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Salesforce Help | Article