Marker After Click2Create Plots at a Different or Nearby Location in Salesforce Maps

This article explains how to fix markers that plot at a different or nearby location instead of the exact spot where a pin or POI was dropped using Click2Create in Salesforce Maps.

How to Fix Click2Create Markers That Plot at a Different Location

To resolve this issue, use custom coordinate fields in the Click2Create and Base object configuration by creating a new custom Geolocation field on the object used for Click2Create.

Create a Custom Geolocation Field

1. From Setup, open Object Manager and click the object used for Click2Create (for example, Lead).
2. Create a new Geolocation field on the Lead object and name it "Verified". You can also name it Maps_verified or any similar name.

Map the Custom Field in the Base Object Configuration

1. Open the SF Maps Configuration page and click Base object.
2. Click Edit existing and select the Lead Base object configuration.
3. For the Coordinate field mapping, map Verified Latitude to the Verified (Latitude) field and Verified Longitude to the Verified (Longitude) field.
4. Click Save.

Map the Custom Field in the Click2Create Configuration

1. Click the Click2Create tab on the left.
2. Select the Lead object.
3. Under Map Click and POI configuration, map the Latitude and Longitude values to Verified (Latitude) and Verified (Longitude).
4. Click Save.

Verify the Fix

Open the Maps tab and run the Click2Create process again. The Lead marker should plot at the same location as the drop pin or POI location.