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Fix Data Import Errors in Salesforce Starter

Data pubblicazione: Apr 2, 2026
Descrizione

If there are errors during your data import, we tell you in the attachment in the summary email. A common error that you may encounter an error in the summary email is INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY. This means the record you are importing is associated with an object that the importing user does not have access to.

For example, when importing Contact records that reference Accounts, if the importing user does not have Read/Create/Edit access to the Account object, each row referencing an Account will fail with this error.

Risoluzione

To fix this error, you have two options. Update the custom profile being used by the importing user or if a standard profile is being used, create a custom permission set.

Update Custom Profile

  1. Open the error csv file you received as an attachment in the summary email after the initial import
  2. In the error csv file, confirm which cross-referenced object is causing the issue in the cell identified in the error message
  3. Click the gear icon in the top right corner of the Salesforce screen
  4. Select Setup
  5. In the Quick Find search bar on the left side of the Salesforce screen, type Profiles
  6. Click the search result for Profiles
  7. Click Edit next to the custom profile assigned to the user performing the import
  8. Go to the Standard Object Permission section
  9. For the cross-referenced object causing the error, check the boxes to Read, Create and Edit
  10. Click Save
  11. Perform the import again using the error csv file

Create Custom Permission Set

  1. Open the error csv file you received as an attachment in the summary email after the initial import
  2. In the error csv file, confirm which cross-referenced object is causing the issue in the cell identified in the error message
  3. Click the gear icon in the top right corner of the Salesforce screen
  4. Select Setup
  5. In the Quick Find search bar on the left side of the Salesforce screen, type Permission Sets
  6. Click the search result for Permission Sets
  7. Click New
  8. Provide it with a Label of your choosing then click Save
  9. Go to the Object Permission section
  10. For the cross-referenced object causing the error, check the boxes to Read, Create and Edit
  11. Click Save
  12. Click Manage Assignments
  13. Click Add Assignments
  14. Check the box next to your users name then click Assign
  15. Click Done
  16. Perform the import again using the error csv file

For more information on errors that can be encountered within Salesforce, what they mean and how to fix them, please review the following resources:

  1. Core Data Types Used in API Calls
  2. Fix Data Import Errors in Salesforce Essentials
  3. Standard Profiles
  4. Create Permission Sets
Numero articolo Knowledge

000390011

 
Caricamento
Salesforce Help | Article