Impact of Salesforce MFA Requirement for Account Engagement

Account Engagement Users

Due to Account Engagement's user migration in 2021, Salesforce SSO is required to login to Account Engagement. Please work with your Salesforce administrator to ensure Salesforce Multi-Factor Authentication (MFA) is enabled for all the Salesforce users that are mapped/syncing with your Account Engagement users. Specific instructions for enabling MFA can be found here. Please reference the Salesforce Multi-Factor Authentication FAQ for further questions on Salesforce MFA.

Salesforce-Account Engagement Connector

There will be no impact on the Salesforce-Account Engagement connector as a result of the Salesforce MFA requirement. The Salesforce-Account Engagement connector utilizes the Salesforce API to sync data to Salesforce. Per the Salesforce Multi-Factor Authentication FAQ, MFA is not required for API / Integration Logins. However, if you are not using the B2BMA Integration User for your connector user, we recommend enabling MFA for your connector user (see instructions here).