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Information on Error: This contact already has a relationship with this account

Fecha de publicación: Jul 14, 2025
Descripción

You might encounter the following error while attempting to create a new ACR relationship record: "This contact already has a relationship with this account".

Solución

This issue can happen when the impacted Account (Business and Person) has relationships which were *not* active and had recent End Dates associated. This means that the ACR was deactivated either manually or by a disassociation.

Note: 

The Financial Services Cloud (FSC) component wouldn't display any Inactive records. This issue is with the FSC Relationship Map component specifically. This behavior is working as designed.
 

Número del artículo de conocimiento

000390042

 
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Salesforce Help | Article