Loading

Marketing Cloud Engagement | Journey Builder: How to Exclude Sends During Specific Time Periods Using an Exclusion Script

게시 일자: Oct 30, 2025
상세 설명

Explains how to use the Exclusion Script feature in a Journey Builder Email Send activity to prevent emails from being sent during specific time periods.

솔루션
Use the Exclusion Script feature to prevent sends during specific time periods in a Journey Builder Email Send activity.
  1. Navigate to Journey Builder and open an existing journey or create a new one.
  2. Open the edit screen for the Email activity placed on the journey canvas.
  3. In the Activity Summary screen, configure the Activity Name, Message Configuration, and Message Content.
  4. Under Delivery Options, enter the following script in the Exclusion Script field. (See example below.)
  5. Review the settings under Advanced Options, then click Done.
Example: Exclusion script to skip send when the send time in JST falls at or after 21:00, or before 08:00 
(Format(DateAdd(NOW(1), 15, "H"),"HH") >= 21) OR (Format(DateAdd(NOW(1), 15, "H"),"HH") <= 7)
Note: NOW(1) adds 15 hours to convert from CST (UTC-6) to JST (UTC+9). Adjust the offset value as needed for your time zone.

 

Additional Notes:
  • If the Exclusion Script option is not visible in the Email Send activity, contact Salesforce Support to request enablement.
  • The script evaluates to either True or False, and behaves as follows:
    • True: The email send to the target contact is excluded.
    • False: The email send to the target contact proceeds.
  • Only the email send via the Email Send activity is excluded — contacts continue to the next activity in the journey.
  • Including complex logic or referencing large data extensions in the Exclusion Script may impact email send performance.
Knowledge 기사 번호

000390064

 
로드 중
Salesforce Help | Article