Exclude Call Center Users From MFA Auto-Enablement for B2C Commerce

Option 1 - Manage Call Center users in their current Account Manager organization.

1. Open a support case to request the ability to manage Call Center users in your current Account Manager organization.
2. Commerce Support will process the request on your behalf.

Option 2 - Manage all Call Center users in a new Account Manager organization.

If you want a clear delineation between MFA and non-MFA users, you will need to request a new Account Manager organization that will be used for Call Center users only. To request and set up a new Account Manager organization, do the following:

1. Open a case with Commerce Support to request a new Account Manager organization.
2. Request “[Customer Name] Customer Service” for the org name. For example, “Acme Customer Service.” You will then have two orgs: Acme and Acme Customer Service.
3. Specify the same administrator as your existing org.
4. Commerce Support will process the request.

Once you have the new organization:

1. Your admin can now create individual user profiles for the members of your Call Center organization to give them rights within Business Manager.
2. Set each Call Center user’s primary organization to the newly created organization.
3. Invite each Call Center user to your company's primary organization.
4. Assign the “Business Manager User” role to each user.
5. Add filters to each user record. For example, "production.web.company.demandware.net."
6. Save your changes.