Missing “Einstein Recommendations Available” Link in the Einstein Case Classification Component

Julkaisupäivä: Apr 23, 2024

Kuvaus

Einstein case classification component with recommendations
image (2).png

Ratkaisu

Troubleshooting Steps:

Check your agents have Field Level Security for the selected fields.
Check the fields are added to the page layout in the recommendation component. Learn More
Verify “Automate Value” is enabled.

Note: The recommendation is set on case insert, so the recommendation link doesn’t appear. Learn More

If segments are defined for the model, the recommendation link only appears for Cases that match the segment criteria.
Check you have at least 400 closed cases in the last 6 months that match the model’s segment criteria.
Check the CRUD access on the AIRecordInsight entity, and agents have read access.

If the issue still exists after following all the above steps, please reach out to salesforce support.

Knowledge-artikkelin numero

000390084

Ratkaisiko tämä artikkeli ongelmasi?

Anna palautetta, jotta voimme kehittyä!